Return & Refund Policy

At Happy Village, we are committed to providing high-quality organic foods and ensuring customer satisfaction. Due to the nature of our food products and our commitment to food safety, we have established the following return and refund policy.

1. Food Product Returns

For food safety and hygiene reasons, all food product sales are final, and we generally do not accept returns or exchanges for reasons such as change of mind, personal taste preferences, or accidental orders once shipped.

This policy applies to all our food products, including dried fruits, nuts, and snacks, whether opened or unopened.

However, if your order arrives damaged, defective, incorrect, or with a quality issue, we will be happy to assist you in accordance with the terms below.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

To help us review and resolve your concern, please provide:

Your order number

A brief description of the issue

Clear photographs of the product and packaging, if available

The product's lot number and best-before date, if relevant

Once we have reviewed your request, we may offer a replacement or a full or partial refund, depending on the circumstances.

For verified issues caused by product defects, fulfillment errors, or shipping damage, customers will not be responsible for replacement shipping costs.

3. Product Quality Concerns

We take product quality and food safety seriously.

If you notice an unusual odor, visible mold, damaged packaging seals, foreign materials, or any other potential food safety concern, please discontinue consumption and contact us immediately.

Whenever possible, please retain the product, its original packaging, and lot information until our customer service team has reviewed the issue.

For food safety reasons, we generally do not require customers to ship food products back to us. If a return is necessary for quality investigation, our team will provide specific instructions and arrange any applicable return shipping.

4. Refund Processing

If your refund request is approved:

Refunds will be issued to the original payment method.

Approved refunds will generally be processed within 5–10 business days.

The time required for funds to appear in your account may vary depending on your bank or payment provider.

Where a refund is due to a verified product defect, incorrect item, or shipping damage, applicable original shipping charges may also be refunded.

5. Non-Returnable Items

We do not accept standard returns for:

Food products purchased in error

Products that do not meet personal taste or texture preferences

Products that customers no longer wish to keep

Products affected by improper storage or handling after delivery

These exclusions do not apply to verified product defects, safety concerns, incorrect shipments, or any rights provided under applicable consumer protection laws.

6. Lost or Missing Orders

If your order has not arrived or is marked as delivered but cannot be located, please contact our customer service team.

We will review the tracking information and, where appropriate, coordinate with the shipping carrier to investigate.

If an order is confirmed lost in transit or not delivered, we will arrange a replacement or refund as appropriate and in accordance with applicable law.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before an order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

8. Purchases Through Other Retailers

This policy applies only to products purchased directly through the official Happy Village online store.

For products purchased through Amazon, Walmart, or other third-party retailers, please refer to the return and refund policies of the respective retailer.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +1 737-296-8132 or email us at marketing@isiktarim.com or contact us at 1524 S. Interstate 35 STE 232 AUSTIN, TX 78704 USA, Austin Texas AL 78704, United States.